In order for novusweb to help manage your WordPress installation at WPEngine, you must add us as a User to your WPEngine account. In this way, we can access your installation if needed, while allowing you to retain full administrative control over your account.

Adding a WPEngine User

To add novusweb as a user to your account:
  1. Log into your WPEngine account.
  2. Go to Users in the top menu bar. 
  3. Click Add user.
    • First name: novusweb
    • Last name: Hostmaster
    • Email: hostmaster@novusweb.com
    • Phone: 512-640-5520
    • Account access: Full (no billing)
  4. Click Create user.